Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless item is defective.
Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Must not have any dirty marks, make-up or tan marks.
Must not smell of perfume, deodorant, cosmetics or washing powder.
To complete your return, we require a receipt or proof of purchase. Email info@inditribecollective.com.au to check you are eligible for a refund or exchange and to obtain the address for returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be returnes for exchange or refund. SALE PRICED ITEMS ARE NOT ELIGIBLE FOR RETURN, REFUND OR EXCHANGE. SALE PRICED ITEM SALES ARE FINAL
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@inditribecollective.com.au to discuss and obtain address for return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
